Patient and Family Support

NCCN Guidelines for Patients®: an educational tool for patients and oncology professionals

The NCCN Guidelines for Patients®, translations of the NCCN Guidelines, are meant to help patients with cancer speak with their treating oncologist about their best treatment options.
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Professional oncology social workers provide counseling, support groups, and publications.

Services from CANCERcare

At Chase Cancer Center, we believe that cancer care goes beyond medical diagnosis and treatment. We offer an array of support services for patients and their families.

Fox Chase Information Line

1-888-FOX CHASE (1-888-369-2427)
This toll-free phone line gives easy access to Fox Chase Cancer Center for patients and family members. Health Educators at Fox Chase answer calls and can speak with you about your type of cancer, Fox Chase doctors, cancer treatment options, and more. 

Resource and Education Center staffers are on-hand to answer calls Monday-Friday, 9 a.m. - 5 p.m. At other times, please leave a message and we will return your call by the next business day.

Cancer Information Service

Trained cancer education specialists answer questions about cancer risks, prevention, diagnosis, treatment and related issues Monday through Friday from 9 a.m. - 4:30 p.m. This free service is part of a nationwide communications network sponsored by the National Cancer Institute. On request, free literature can be sent to your home.

Case Management Services

Fox Chase employs registered nurse case managers who specialize in cancer care to help patients who are admitted to the Hospital. The case manager works with health team members and you to assess, plan, coordinate and monitor your options and services, but does not provide direct patient care. As your advocate, the case manager works with your insurer to get quality care outcomes and plan services to prepare you for discharge.

1-888-FOX CHASE (1-888-369-2427)
Fox Chase Cancer Center offers limited English proficient, Deaf and Hard of Hearing patients language access services at no cost to the patient or their insurance.

  1. Language Line Services -The language phone are available in all areas of our institution where patient care is provided.  This service provides access to an over the phone interpreter in 196 languages 24/7.
  2. Vendor face to face interpreters – Our institution has a department that works with our clinical staff to arrange interpreter services 24/7.
  3. Face-to-face and Video Remote American Sign Language interpreters - Our institution has a department that works with our clinical staff to arrange interpreter services 24/7.

Nutrition Support Services

215-728-2597 or 215-728-4756
Nutrition Support Services provides nutrition assessment and evaluation for patients who are receiving specialized nutrition, enteral or parenteral feedings. The service is directed by a doctor who specializes in oncologic gastroenterology. Services are available to both inpatients and outpatients. Patients who are experiencing difficulty maintaining their weight during treatment, or have other nutrition questions or problems may make an appointment for an outpatient assessment.

Pain and Palliative Care Program (PPCP)

While palliative care and hospice services overlap in their patient-centered philosophy of care, hospice care is designed for terminally ill patients who are no longer seeking curative therapies and have a life expectancy of six months or less. Palliative care — pain management — is provided at any time during a person's illness, often starting at diagnosis. It is frequently part of a curative, life-prolonging treatment. One of the few such centers in the nation, the staff develops an individual care plan to provide the fastest pain relief in the most effective way with the fewest side effects. Nurses are on call at all times, and provide intensive education and support for patients. More

Pastoral Care

Spirituality is a key part of holistic care and all patients have the right of access to pastoral care. Through their ministry, chaplains offer compassion, hope and a healing presence to people during the diagnosis and treatment of cancer.  More

Physical Medicine and Rehabilitation

Fox Chase offers a full range of rehabilitation services to appropriate patients who are evaluated and referred for treatment. More

Respiratory Care

Registered respiratory therapists (RRT) and certified respiratory therapy technicians (CRTT), under the direction of a pulmonary physician, help patients minimize heart and lung disease symptoms and maximize their strength. Respiratory care services are also important in caring for the critically ill and providing valuable diagnostic information for doctors.

Social Work Services

The social work services department offers professional counseling and support for patients and families in coping with cancer at all stages of diagnosis and treatment. Practical problems are also addressed like transportation, accommodations for family members, nursing home placement, insurance and financial concerns.

Support Groups

Support groups are a free service to the community and are offered to Fox Chase Cancer Center patients, their families and to people receiving treatment elsewhere. More

Survivor Clinics

When patients complete treatment at Fox Chase, our relationship with them does not end there. Through our Survivor Clinics, our Advance Practice Clinicians, (APCs) continue to build their relationship with our patients after cancer treatment. Read more about Survivor Clinics

Volunteer Services

By providing supplemental services to patients, families, staff and visitors, the Volunteer Services Department supports all activities of Fox Chase. Volunteers help with patient services, scientific research, pastoral care, hospice services and administrative services. more


CaringBridge provides free websites that connect people experiencing a significant health challenge to family and friends. CaringBridge saves time and emotional energy by centralizing communication, making each health journey easier.


Caregiver Resource Guide

You may not think of yourself as a “caregiver,” but any person who supports a patient during treatment has taken on this key role. Caring for a loved one who has cancer is important and rewarding, but it isn’t easy. We hope this guide, prepared by the Caregiver Resource Task Force, will help you, your team, and your loved one.
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